Frequently Asked Questions
Everything you need to know about shopping with Dinili.
What are your shipping times and costs?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery taking 5-7 business days depending on your location. Shipping is free on all orders over $50.
What is your return policy?
At Dinili, we want you to be completely satisfied. You can return any unused and unopened items within 30 days of purchase for a full refund. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, Dinili ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I contact customer support?
Our dedicated support team is available via email at support@dinili.com or through our live chat feature on the website from Monday to Friday, 9:00 AM to 6:00 PM EST.